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IT Support

Home Support Desktop & System Management

Wed,20Sep2017

Desktop and System Management

Axia offer a support service across desktop and applications with pre-agreed service levels. This reliable and responsive service is delivered using a combination of the Inhouse Help Desk and our Remote and Onsite support services.

We can give your staff direct access to an experienced and qualified Technical Service Desk who can become the central point of contact for their software based enquiries; allowing you to focus your internal IT resources on business critical tasks. This service can be used to compliment your existing technical team or to provide fantastic support to high dependency users 24/7.

This service enables our customers to resolve essential problems quickly and cost effectively whilst also minimising the chance of the same fault reoccurring.

Benefits of Desktop and System Management are:

  • Managed cover via dedicated inhouse and onsite support professionals
  • Access to a qualified technical engineer within agreed service level
  • Effective 2 nd line escalation route for technical issues
  • Increases productivity and allows staff to spend time on core roles

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